Refund and Return Policy

Shipping & Returns

Fast shipping peptides are our priority at Motek Peptides. We are committed to delivering high-quality research products with reliable shipping, transparent refund policies, and responsive support.

30-Day Money-Back Guarantee

Defective vials qualify for a full refund or replacement within 30 days.
Defects include broken vials, leakage, improper sealing, or compromised sterility.
Photo or video proof may be requested prior to approval.

How to Request a Refund

Email support@motekpeptides.com for assistance.
Call (305) 900-4092 during support hours.
Return instructions will be provided after review.

Return Shipping

We cover return shipping costs for defective or damaged products.
Trackable shipping methods are required for returns.
Safe packaging is recommended to prevent transit damage.

Refund Processing

Refunds are issued to the original payment method.
Refunds are processed after inspection and approval.
Please allow several business days for funds to reflect.

Shipping Issues

Packages may be reshipped 7 business days after the original delivery date.
Carrier confirmation is required before reshipment approval.
We assist with delivery investigations when possible.

Order Changes & Cancellations

Orders may be modified or canceled within 1 hour of purchase.
Orders cannot be changed once shipped.
Please contact support immediately for urgent requests.

Shipping Policy

We currently ship to U.S. addresses only.
Orders placed before 3:00 PM EST usually ship the same business day.
Orders placed after the daily cutoff time will ship on the next business day.

Carrier Delays

Weather and carrier delays are outside our control.
Motek Peptides is not liable for transit interruptions.
Tracking updates may occasionally be delayed.

Address Accuracy

Please verify your shipping address during checkout.
We are not responsible for incorrect or incomplete addresses.
Additional fees may apply for returned packages.

Delivery Confirmation

If tracking shows your package as delivered, please contact the shipping carrier directly.
We can assist with filing carrier claims when needed.
Motek Peptides is not liable for stolen packages after confirmed delivery.

Research Use Only

All products are intended strictly for laboratory research and development. They are not drugs, foods, or dietary supplements and are not for human or veterinary consumption. Nothing on this website constitutes medical advice.